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Customer Service!
At Heritage Candles, we care about our customers and will do everything possible to ensure your shopping experience is pleasurable.
- Ordering
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- It's very convenient, fast and secure to order from our online store. You can learn more about our security measures and privacy policy below. If you are still not comfortable ordering online, we will be happy to fill your order using more traditional methods.
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- Postal or FAX Orders
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- Go to our Brochure page to order our free brochure. We will mail a brochure which can be used for mail or fax orders.
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- Phone Orders
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- Make a note of the items you wish to purchase from our website or order our free brochure. Then have your credit card ready and call our local or toll-free number. Customer service and phone orders are available 9am - 5pm EST, Monday - Friday.
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- Payment Methods
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- We accept Visa, MasterCard, American Express and Discover. We also accept money orders and personal or business checks. All
retail orders shipped within the State of Georgia will be charged 7% sales tax.
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- Contact Us
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- E-mail Contact -
If you have questions, concerns or comments, you can email us at info@heritagecandles.com.
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- Traditional Contact -
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Toll-Free:
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1-800-583-0717
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Monday - Friday, 9am - 5pm EST
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Local:
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770-908-8228
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Monday - Friday, 9am - 5pm EST
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Fax:
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770-908-8276
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Always on
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Postal:
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Heritage Candles, Inc.
2022 Weems Road
Tucker, GA 30084
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- Shipping, Continental USA
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- All items are shipped via UPS Ground Service. The average delivery time is 3-7 business days. UPS cannot ship to P. O Boxes, please use your street address. Faster service is available via UPS Air at an additional cost. Please call or email for additional charges.
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- Shipping, Outside of the Continental USA
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- Costs to Alaska, Hawaii, US Territories and foreign countries are higher. There may be additional handling charges such as special packaging charges or customs charges which will apply to your order. You will be notified of total shipping charges via email prior to shipping for your approval.
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- Inspect all items when received for damage. Heritage Candles is not responsible for damages. Any damage to shipped items should be reported to UPS at the time of delivery. Any damaged items are the sole responsibility of UPS. If damage is internal please call UPS at 1-800-742-5877 to file a damage claim. If not reported there can be no claim of shipping damage.
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- Security
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- At Heritage Candles, we take the security of your private information very seriously. We use the latest encryption methods to ensure that your personal information and credit card data are safe all the way from your computer to our office. You will see this security take effect as soon as you go to the secure checkout area of our online store.
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- Depending upon which browser and platform you are using, you'll see some indication of security activation at the bottom of your browser window. Usually this is a tiny padlock that appears to be locked. You can double click the security icon to get confirmation that the page is secured.
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- You may also confirm the status of our Digital Certificate issued by Thawte Corporation for online security. This certificate verifies that you are connected to Heritage Candles' web server and that your information is being secured using secure socket layer (SSL) technology. Just click on the Thawte stamp below to get more information.
- Even though we have done our best to provide a safe, secure shopping environment, we understand that some users would still rather not send their personal data over the Internet. We respect that concern and hope you will still feel free to place your order using the postal service, fax or our toll-free order line. Please scroll up the page for information on using these alternatives.
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- Privacy
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- Heritage Candles does not release any customer information to third parties, either electronically or via any other means. From time to time we may send mailings about new products or products of interest to our customers. You can be assured that any time we use your personal information to contact you that the products will come directly from Heritage Candles and never from a third party. If you prefer not to receive these mailings please let us know.
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- Cookies
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- A browser "cookie" is a very small piece of data stored on your hard drive and is used by our shopping cart software to keep track of you and your order while you move through our web site. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once you close your browser, the cookie automatically expires and is removed from your hard drive. If you have cookie support turned off in your browser or if you reject a cookie when prompted, you will not be able to complete your order online. You may turn cookie support on temporarily to complete your order, or you may place your order using one of the alternative methods described above.
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Tucker, GA
30084